In this article
  1. What happened
  2. Who’s affected
  3. What to do now
  4. Updates

Developing story, updated as details confirm.

What happened

At 5:58 p.m. Manila (UTC+8) on November 13, Anthropic’s Claude status page opened an incident titled “Elevated errors on claude.ai, Claude Code, and platform.claude.com.” Its only update says Anthropic is “investigating an issue with users authenticating to Claude.ai and Claude Code.” The page lists claude.ai as a major outage, Claude Console and Claude Code as a partial outage, and Claude Cowork as degraded. It gives no cause and no time for a fix.

Who’s affected

People signing in to claude.ai or Claude Code, and teams using the Console at platform.claude.com. Cowork users may see slowdowns. When we checked, the status page listed the Claude API (api.anthropic.com) as operational, so apps that call the API with a key may still work.

What to do now

  1. Watch the status page, or subscribe to its updates, before changing settings.
  2. If sign-in fails, wait and retry later. Repeated log-out and log-in loops are unlikely to help.
  3. API users: add retries with exponential backoff, and keep logs of failed calls.
  4. Keep a fallback ready: another tool, or a pause on non-urgent agent runs.

See our Claude and Codex usage limits guide and more news.

Updates

  • Nov 13, 2026, 6:08 p.m. Manila (UTC+8): Initial report, from the Claude status page incident nn11wk485zfn (status Investigating) and its component list.

Sources & method

Last checked: Nov 13, 2026, 6:08 p.m. Manila (UTC+8). Method: We read the incident and the component list through the status page’s public data feed at about 6:05–6:08 p.m. Manila (UTC+8). Times on the page are in UTC; we converted them. Anthropic has not published a cause, scope by region, or a fix time. The steps under What to do now are our general advice, not Anthropic’s. Thumbnail is a reuse-licensed photograph, cropped and resized, credited with its license under the picture. No affiliate links. How we work.

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